Patient Rights

We are pleased that you are considering care recommended by your physician at the Center. Health services involve a partnership among patients, families, and health providers. Your acceptance of your doctor’s referral for treatment at the Center is voluntary. You have the right to obtain these recommended services from any facility of your choice.

When you are a patient, you have the right to:
•      Considerate, respectful, private care in a safe setting, without regard to age, race, color, religion, nationality, gender, sexual orientation, disability, or source of payment.

•      Know the names of the people treating you and to receive an explanation of how our healthcare professionals are credentialed. This includes providing you with information you may desire about the credentials of our Center’s staff and the physicians on our medical staff.

•      Be fully informed about your health condition, including possible treatments or procedures, expected outcome, and to discuss this information with your doctor before treatment is performed.

•      Consent to or refuse a treatment. If you refuse a recommended treatment, you will receive other needed or available care without being subjected to discrimination or reprisal.

•     Have an advanced directive, such as a living will or healthcare proxy. These documents express your choices about your future care or name someone to make decisions if you cannot speak for yourself. If you have an advance directive, please provide a copy to the Center. Because we offer procedures that are considered to be elective, we will not honor a do-not-resuscitate directive while you are a patient.

•     Be free from all forms of abuse or harassment.

•     Expect that medical records are confidential unless you have given permission to release information or reporting is required or permitted by law. You may review your records and have the information explained, except where restricted by law.

•     Expect the Center will give you necessary services to the best of its ability. Treatment, referral, or transfer may be recommended. If transfer is recommended or requested, you will be informed of the risks, benefits, and alternatives. You will not be transferred until the other provider agrees to accept you.

•     Know if the Center has relationships with outside parties, such as insurers or educational institutions, which might influence your treatment and care.

•     Consent or decline to take part in research affecting your care.  If you choose not to take part, you will receive the most effective care the Center provides.

•     Receive information about Center guidelines that affect your care, charges and payment methods.

•     Privacy throughout your visit including your admission, preparation for treatment, surgery and recovery.

Our responsibilities include:

•     Accurately informing the public of the Center’s licensure, Medicare Certification, accreditation status and our coverage for professional liability.

•     Having up-to-date and accurate information about our hours, services, and capabilities available during your stay. Additionally, we provide instructions for after-hours and emergency care.

•     Assuring that you or the person legally responsible for your care decisions is aware of options and, except when emergency circumstances cause delays, in choosing and refusing treatment.

•     Making sure that you are comfortable with your choice of doctor.

•     Providing you information about your health and treatment to allow you to guide decisions about your care. Please do not hesitate to ask any questions you might have while you are here or to call us any time.

•     Informing you of any complications, errors, or other unwanted events in your treatment. Involving you in steps which can be taken to address these issues.

•     Treating your records confidentially and securely, except when we are required by law to disclose information. We will ask for your written approval before releasing information to your health plan or to anyone else not legally entitled to such information. We also take precautions to help prevent and detect medical identity theft.

•     Informing you if any aspect of your care involves any experimental techniques or research and assuring that you are aware of your right to refuse to participate. As such, we will proceed only with your consent to do so.

•     Involving you or someone responsible for your care in plans for and education about your treatment after your procedure at the Center.

•     Letting you know about the cost of your treatment, payment policies, and 
procedures for getting allowable reimbursement under any health plans in which you’re enrolled, such as Medicare or other insurance, or through other arrangements with the Center. We’ll also inform you of portions of your care that your health plan will not reimburse, so that you can make an informed decision about proceeding. We are glad to provide an explanation of billing information to you.

As our patient, you can help us meet our care commitments by:

 •     Arranging for a responsible adult to accompany you to the Center, to transport you home afterward, and be available for the day following your discharge to the extent your doctor recommends.

•     Accepting responsibility at registration for the cost of care not covered by your insurance or some other arrangement.

•     Informing us fully and accurately of your health conditions and habits, including any communicable diseases and any allergies and sensitivities, and the medications you take, including non-prescription remedies and dietary supplements.

•     Advising us of any living will, medical power of attorney, or other directive which might guide the care we provide to you.

•     Letting us know immediately of any change that you experience in your comfort and condition while at the Center.

•     Telling us if any aspect of your treatment and care after discharge will be difficult for you and helping us to discover any alternatives.

•     Following the care plan you and your doctor have agreed upon, including keeping follow-up appointments.

•     Observing Center policies adopted for patient safety and comfort and complying with applicable laws and regulations, such as our smoke-free building policy.

•     Showing respect to the Center’s other patients, its staff, and its physicians.

•     Know how to voice concerns regarding treatment or care that is or fails to be furnished. If for any reason you are dissatisfied with your care at the Center, we urge you to report this as promptly as possible to:

Executive Director
29110 Inkster Rd, Suite 100, Southfield, MI 48034 
(248) 234-9300

You also may express a complaint to State officials by toll-free telephone, by facsimile, by mail, or by completing a complaint form-online.

Michigan Department of Consumer & Industry Services
Bureau of Health Services Operations, Complaint Investigation Unit 
611 W. Ottawa, Lansing, Michigan 48909

Telephone: (800) 882-6006
Facsimile: (517) 241-0093
www.michigan.gov/bchs 

Additionally, satisfaction concerns of Medicare patients may be directed to the Office of the Medicare Beneficiary Ombudsman, whose role is to help Medicare patients understand their Medicare options and apply their Medicare rights and protections.

https://www.medicare.gov/claims-appeals/how-to-file-a-complaint-grievance

Please feel free to contact the Center at (248) 234-9300 if we can answer any other questions about our patient care philosophy and policies.